Question 1

How long does delivery take?

Accepted Answer

Fast nationwide delivery — ZA only. Orders arrive within 5–10 working days and every parcel is tracked, so you'll always know where your bag is.

Question 2

What is your returns policy?

Accepted Answer

We offer a 7-day easy return. If your bag arrives damaged or isn't right, email a photo of the package and the damage to ckmalete@gmail.com within 7 days of delivery and we'll sort it out for you.

Question 3

Which colours are available?

Accepted Answer

Six shades: Black, Camel, Cream, Mint Green, Purple and Pink. You choose your colour at checkout.

Question 4

How do I care for my bag?

Accepted Answer

The puffer nylon is water-resistant and machine washable. Use a gentle cold cycle in a laundry bag, no bleach, and air dry away from direct heat.

Question 5

Will my laptop fit?

Accepted Answer

Yes — there is a padded internal sleeve that fits laptops up to 15.6".

Question 6

How do I place an order or ask a question?

Accepted Answer

Choose your preferred colour on the Shop page and complete your order through our secure online checkout. If you experience any issues with checkout or have any questions before placing your order, please email us at ckmalete@gmail.com. We aim to respond within 24 hours.

Frequently asked questions